Privacy Policy - Storage Docklands

At Storage Docklands, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services. By using our facilities, you agree to the terms described in this policy.

Information We Collect

We collect various types of information to provide and improve our services effectively. The information we gather can be categorized as follows:

Personal Information

Name: Your full legal name.
Contact Details: Address, phone number, and email address.
Identification Documents: Driver's license or passport information for verification purposes.
Payment Information: Credit card or bank details for billing and transactions.

Non-Personal Information

Usage Data: Information about how you interact with our services, including access times and pages viewed.
Technical Data: IP addresses, browser types, and operating system information.
Cookies and Tracking Technologies: Tools to enhance your user experience and gather analytics.

How We Use Your Information

Your information is utilized in the following ways:

Service Provision: To manage and maintain your storage account.
Billing and Transactions: To process payments and communicate billing information.
Customer Support: To respond to your inquiries and provide assistance.
Improvement of Services: To analyze usage patterns and enhance our offerings.
Marketing Communications: To send you updates and promotional materials, with your consent.

Sharing Your Information

We may share your information with third parties under the following circumstances:

Service Providers: Trusted partners who assist us in operating our business, such as payment processors and IT services.
Legal Requirements: When required by law or in response to legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
Consent: With your explicit permission for specific purposes.

We ensure that all third parties adhere to strict privacy standards to protect your information.

Data Security

Protecting your data is paramount. We implement a variety of security measures to maintain the safety of your personal information:

Encryption: Data is encrypted during transmission and storage.
Access Controls: Restricting access to authorized personnel only.
Regular Audits: Conducting security assessments to identify and address vulnerabilities.
Secure Facility Measures: Ensuring physical security of our storage locations.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Your Rights

You have certain rights regarding your personal information:

Access: You can request access to the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You have the right to request the deletion of your personal data under certain conditions.
Restriction of Processing: You can request that we limit the processing of your data.
Data Portability: You can request to receive your data in a structured, commonly used format.
Objection: You can object to the processing of your data for specific purposes.

To exercise these rights, please refer to our procedures outlined in this Privacy Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we ensure it is securely deleted or anonymized.

Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and maintained on servers located in countries outside your jurisdiction. We ensure that any such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of our services after the changes constitute your acceptance of the updated policy.

Third-Party Links

Our services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Consent

By using our services, you hereby consent to our Privacy Policy and agree to its terms. If you do not agree with the policies outlined, please refrain from using our services.

Legal Basis

Our processing of your personal information is based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for a specific purpose.
Contractual Necessity: When processing is necessary for the performance of a contract with you.
Legal Obligations: When processing is necessary to comply with the law.
Legitimate Interests: When processing is necessary for our legitimate interests, provided it does not override your rights and freedoms.

Automated Decision-Making

We do not engage in automated decision-making processes that have a significant impact on you. Any decisions affecting you are made with human oversight to ensure fairness and accuracy.

Feedback and Complaints

We value your feedback and are committed to resolving any concerns you may have regarding your privacy. If you have any complaints about our handling of your personal information, we will work to address and resolve them promptly.

Conclusion

Protecting your privacy is a fundamental aspect of our operations at Storage Docklands. We strive to ensure that your personal information is handled with the utmost care and in compliance with applicable laws. We encourage you to review this Privacy Policy periodically to stay informed about how we manage your data.